Georouting of texts to the 988 Suicide and Crisis Lifeline -- like calls to the hotline -- won't use a caller's exact physical location but be based on broader geographic data, preserving privacy, according to Lifeline administrator Vibrant Emotional Health. In a filing posted Friday (docket 18-336), Vibrant said georouting of texts would likely use identical or similar boundaries to those developed during proof of concept for voice calls, minimizing user-specific data.
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